DATE
01/01/2025
Transform
Transform is a cloud-based SaaS platform purpose-built for nonprofits and human service agencies. It modernizes how organizations manage intake, track client outcomes, and generate real-time reports—replacing outdated spreadsheets, paper forms, and siloed tools with one unified, user-friendly system.
Startup
CRM
Services
Social Services/Non-Profit
Category
SaaS
Client
IslamicFamily
Build
At Ihsan Labs, we co-designed Transform alongside frontline service providers to reflect the real needs of staff and clients. Our team led everything from systems mapping and permissions design to form-building workflows, data visualization, and AI-assisted reporting—ensuring the product is both powerful and easy to adopt in community-based settings.
What We Delivered:
Flexible Intake & Case Management Tools: Adaptable forms and workflows for program-specific needs across food, housing, counselling, and more
AI-Enabled Reporting System: Real-time, customizable dashboards and auto-generated insights for funders and executive leadership
Granular Permissions & Access Control: Built to reflect organizational hierarchy, privacy needs, and inter-agency coordination
Shared Intake Across Partner Agencies: Optional cross-agency collaboration to prevent duplication and reduce client fatigue
Tech Stack
Back-End:
Bubble.io (Visual logic & server-side workflows)
Supabase (External database & role-based permissions)
OpenAI API (Natural language processing for reporting)
Twilio (SMS notifications and authentication)
Front-End (Web):
Bubble.io (Responsive UI, custom workflows, and dynamic components)
Database:
Bubble (native database for fast access and internal operations)
Supabase (external Postgres-based storage for complex data needs)
AI & Automation:
OpenAI (GPT-based reporting assistant & AI chatbot “AIsha”)
Infrastructure & DevOps:
Bubble Enterprise Cloud (AWS-backed infrastructure with automated scaling and backups)
API Connector (Custom integrations with third-party services)
Version Control (via Bubble’s built-in versioning system)
AI
We integrated AI into Transform with one goal: to make frontline work easier, not more complicated. From reporting to user support, every intelligent feature was designed to reduce friction and save time for nonprofit teams.
AI-Driven Reporting: We built an AI-assisted reporting engine that allows staff to ask plain-language questions about their data and generate funder-ready outputs instantly—eliminating hours of manual compilation and spreadsheet work.
AI-Chatbot: To support onboarding and day-to-day use, we developed AIsha—a friendly, context-aware chatbot that helps users navigate the system, find the right tools, and get quick answers without needing admin support.
Our AI approach is practical, privacy-conscious, and purpose-built for the nonprofit sector. It’s about giving teams smart, usable tools—without adding complexity.
Problem
Non-profits and human service organizations are burdened by outdated systems—paper forms, spreadsheets, and legacy software that are slow, disconnected, and difficult to use. Staff spend more time managing data than serving people. Reporting to funders is time-consuming and often incomplete. On top of that, tools built for large institutions don’t reflect the unique workflows or resource limitations of community-based organizations.
UI/UX
Legacy tools in the nonprofit space are often clunky, hard to learn, and built for administrators—not the people doing the work. Transform flips that. Designed with frontline teams, the platform prioritizes clarity, ease of use, and speed. Clean layouts, flexible forms, and intuitive navigation reduce training time and eliminate friction—so staff can spend less time on software, and more time serving people.
Solution
Transform is a purpose-built SaaS platform that replaces administrative chaos with a single, intuitive system for intake, case tracking, and real-time reporting. Built alongside service providers, Transform mirrors how frontline teams actually work—supporting program-specific workflows, cross-agency collaboration, and data-driven decision-making.
With built-in AI tools like natural language reporting and an in-app support chatbot (AIsha), Transform simplifies operations, increases transparency, and lets nonprofits focus on what matters most: people, not paperwork.
